“My printer or computer will not cooperate.”
On-site troubleshooting and configuration for the everyday technology you depend on.
Based in Big Rapids · Working locally and nationwide
Technology should move you forward.
Clear, patient help for the technology in your home. Practical systems, support, and project leadership for the technology behind your business.
Choose what brought you here
Two ways we can help. One standard of care.
You do not need to understand the technology before you call. Start with the problem you want solved.
Homes · Seniors · Families
Local tech help, without the runaround.
Computers, printers, Wi-Fi, new-device configuration, connected-home technology, and patient one-on-one help in Big Rapids and surrounding Mid-Michigan communities.
Explore local help Small businesses · NationwideBetter systems for the work behind the work.
Microsoft 365, onboarding, documentation, workflow automation, vendor coordination, websites, and technology projects—delivered remotely across the U.S.
Explore business servicesThe Untrained Momentum difference
Capable enough for complex work. Human enough for real life.
No scripts. No disappearing ticket queue. No pressure to buy a larger package than you need.
Clear
Plain-language answers.
You will know what is happening, why it matters, and what it will cost before work moves forward.
Practical
Solutions that fit your situation.
The best tool is the one you can actually use and maintain—not the most complicated one available.
Accountable
One clear lead, with access to the right team.
Jen remains your primary contact and brings in trusted specialists when the work requires added expertise or capacity.
Secure
Experience in regulated technology.
Information security, process controls, documentation, and responsible use of automation are built into the work.
Problems we solve
Start with what is frustrating you.
“Our business has outgrown the way we do things.”
Process cleanup, documentation, automation, and technology project support.
“I bought it. Now I need it configured correctly.”
New computers, connected devices, accounts, Wi-Fi, apps, and software—set up to work together.
“Everything lives in one person's head.”
Repeatable onboarding, offboarding, checklists, runbooks, and operating procedures.
“Too many vendors, tools, and loose ends.”
One experienced coordinator to organize the work and keep projects moving.
“I just want someone patient to show me.”
Respectful one-on-one technology guidance at your pace, in your own space.
Meet Jen
Technology expertise without the ego.
I built Untrained Momentum for people and small businesses who need experienced help but do not want to be overwhelmed, dismissed, or sold a corporate-sized solution.
My background spans regulated technology, information security, project management, business analysis, automation, and process improvement. I lead every relationship directly and can draw on trusted collaborators when a project needs additional depth or hands.
More about Jen and the work
Lean Six SigmaInformation SecurityProject ManagementBusiness AnalysisPower Automate